Empowering NDIS Providers: Support Coordination Software Success Stories

Welcome to our Support Coordination Software Case Studies hub. Here, NDIS providers and Support Coordinators just like you share their experiences, challenges and the solutions they have found by using our purpose built software for support coordination.

With features like real-time tracking of support coordination budgets and efficient file note management, our NDIS support coordination software empowers you to deliver better support with less administrative hassle.

An Introduction to the features that providers love

Ever wondered what sets our NDIS support coordination software apart from the rest? 

Let our Managing Director, Shaughn O’Donoghue, walk you through how our software is setting new standards in the field of support coordination.

Why did you choose Support Coordination Software?

The team at Support Coordination Software have a willingness to add the necessary changes in billing to meet our business needs.

How has the software added value to your business?

For our Support Coordinators the visual information provided is helping them to manage their participants more efficiently – time saving. On the Invoicing side previous software for self and plan managed I could only process one invoice at a time.

I would estimate that I am saving approximately two to three hours a week for both invoicing and other data I download for my reporting requirements.

Dacey & Scott Support Coordination

Why did you choose Support Coordination Software?

The fact that it has been build specifically for support coordination use and the free demo. I love how intuitive the software is and how open for feedback the team is.

This is lightyears ahead of the CRM systems I had to use with my previous employer, meaning it saves me time that I can instead spend on improving my business or supporting my clients.

How has the software added value to your business?

It saves me so much time and assists with ensuring that important details aren’t missed (ie- signed forms).

Nolastray Support

Why did you choose Support Coordination Software?

We trialled other NDIS software however most appeared to be for support worker providers, Support Coordination Software matches the needs of our role and the team from Sonic have been willing to work with us to add any changes we feel might benefit Support Coordination providers.

How has the software added value to your business?

Support Coordination Software has been a great asset to our business, especially toward recording notes, client information, goals and care plan. Being able to visually see staff’s KPI’s has been a great asset to our team.

Arcadia Specialist Support Coordination

Why did you choose Support Coordination Software?

I needed an industry specific CRM combined with invoicing ability, I really liked the fact that the software integrated with Xero too.

How has the software added value to your business?

I have tried several of the competitor software packages and Support Coordination Software has more than met my needs and given me the time that I was constantly chasing to better utilise with my participants.

The Support Coop

Why did you choose Support Coordination Software?

We chose Support Coordination Software because of its dedication to Support Coordination without superfluous cost elements of health/rostering /HR that exist in the market.

How has the software added value to your business?

SCS has added value to our business by allowing multiple users access and input to participant’s file notes remotely. Link Lane can confidently produce invoices and participants/NDIS reports at call without barriers. Link Lane appreciates the support/ trouble shooting that SCS provides.

Link Lane

Why did you choose Support Coordination Software?

We’re able to quickly and easily enter notes and billing details. The software also offers a number of time saving features and Support Coordination training that is invaluable.

How has the software added value to your business?

The support offered by staff at Support Coordination Software is of gold standard.

People Craft

Why did you choose Support Coordination Software?

We tried several platforms over a 4 month period and most were clearly focused on broad service delivery with features that were not needed for support coordination.

The simplicity of SCS and the price point were perfect for our needs. The new tools and resources that were added last year have reinforced this decision.

How has the software added value to your business?

Participants and nominees appreciate the ease of signing documents online, saving time or effort in printing, scanning, or postage. Invoicing is done with ease, with billed time and revenue data available at a glance on the dashboard. The participant progress tools are becoming an integral part our service and a dynamic record of the participant’s NDIS journey.

Support from Sonic is exceptional, responsive, helpful, and collaborative. It’s reassuring to have a personal relationship instead of being just a ticket number on a help desk.

My Coordinator

Why did you choose Support Coordination Software?

SCS is a tailored software solution providing all the tools required.

The program was demonstrated through live interaction over Zoom rather than just a series of use yourself videos.

How has the software added value to your business?

Support Coordination Software has reduced the time required for documentation and record keeping making the role of the support coordinators easier for both employees and employer.

The stress of audit has been somewhat relieved due to confidence in record keeping and the invoicing process has been simplified saving many hours per week.

Reach Your Heits

Why did you choose Support Coordination Software?

I have been using Support Coordination Sofware for over a year now.

The Software helps me to manage all aspects of my Support Coordination Business from one application.

How has the software added value to your business?

Purpose built CRM for Support Coordination providers.

If there are any issues, they are promptly sorted out from Customer Relations, either via email or phone.

I can manage workflow, KPI’s, Invoicing and monitor participant plans. I searched around for a long time various other applications and landed on Support Coordination Software as the best value for money.

Ulysses Support Coordination

Why did you choose Support Coordination Software?

Easy to use (i.e. signing up new clients, case notes, invoicing…), the price is fair for service providers with moderate amount of clients.

How has the software added value to your business?

I spend less time on admin and have more time to support my clients.

Lloyd Truong

Why did you choose Support Coordination Software?

Initially the price, as we were starting out with only a few clients and only had to pay for what we were using.

How has the software added value to your business?

SCS has assisted to relieve some of the administration duties associated with running the business and a small team.

My Life Mentoring

Real Challenges, Real Solutions: How Support Coordination Software Solves Real-World Problems

Navigating the NDIS landscape can be challenging, and support coordinators face unique hurdles every day. We’ve tailored our NDIS software to address these challenges head-on, providing real solutions to real problems.

Looking for an All-in-One Participant Management Solution?

Ulysses Support Coordination required a comprehensive tool to manage all aspects of their support coordination business. From workflow management to KPI tracking, invoicing, and participant plan monitoring, our software provides that all-encompassing solution, streamlining their operations and ensuring efficiency.

Want to Save Time and Focus More on Your Participants?

Nolastray Support found that our intuitive and feedback-responsive software saved them considerable time, allowing them to divert their attention to improving their business and supporting their clients better.

Searching for a Cost-Effective Solution?

Lloyd Truong needed a fair-priced support coordination software solution that scaled with their moderate client base. Our software offers a scalable pricing model, ensuring that businesses of all sizes can access our comprehensive suite of tools without breaking the bank.

Need a Reliable Tool for Documentation and Audit Preparation?

Reach Your Heits found peace of mind with our software’s simplified documentation and record-keeping capabilities, making the role of support coordinators easier for both employees and employers, and ensuring readiness for any audits.

Looking for Comprehensive Support and Training?

People Craft required a solution that offered both time-saving features and invaluable training for support coordinators. Our software provides an extensive range of tools, resources, and training, ensuring that your team is always up-to-date with best practices and industry standards.

Ready to Streamline Your Support Coordination Business?

Start your journey with a free 14-day trial or book a demo to explore all the features we offer.