Have you ever experienced the frustration of using a software program that you don’t fully understand? One that seems to make simple tasks more complicated than they need to be!
Support Coordination Software has become an essential tool for many organisations and service providers to help manage their clients’ needs and services, to streamline admin processes, and ensure compliance with practice standards.
Implementing and using software effectively can be a challenge without proper training and support. Thankfully, our users feedback matches our intention of building clean, easy to use and more importantly, intuitive workflows with simple navigational menus that makes using the software a breeze.
Support Coordination Software is designed to make the lives of Support Coordinators easier, creating efficiencies which allow Support Coordinators to spend less time on administrative tasks and more time working with participants.
That’s why we’ve partnered with Support Coordination Academy, to upgrade their Support Coordination Toolkit into evidence-based tools within Support Coordination Software.
Many software providers offer training and support as part of their implementation packages, but Support Coordination Software offers a full Support Coordinator training platform and in-built Tools at no extra charge.
The training platform covers various topics related to Support Coordination, including NDIS processes, goal setting, service agreements, NDIS report writing, and much more. Support Coordinators can access the platform at their convenience and complete the training modules at their own pace.
Our in-built Tools include a range of resources designed to assist Support Coordinators in their daily tasks.
One of the key resources is our Plan Unpacking Guide, which provides step-by-step guidance and a structured process to unpack a participant’s NDIS plan. This Tool helps Support Coordinators identify a participants goals, the supports they need, their preferences and priorities, as well as any gaps in support that need to be addressed.
Our Action Plan is designed to help Support Coordinators create detailed actions and evidence support a participant has agreed for a Support Coordinator to follow up on. The Risk Assessment provides evidence of potential risks and how the risk is being managed. This Tool helps Support Coordinators stay organised and on track, while also ensuring potential risks are identified and addressed.
We also offer a Choosing Providers Tool, which has access to a Library of providers that Support Coordinators can add to and search by location, service type, and other criteria. This Tool helps Support Coordinators identify and connect participants with suitable providers in their local area.
Stay up to date with new features through a variety of resources and training opportunities.
Support Coordination Software has dedicated Customer Service options that you can easily access including:
- An in-built Chat function to ask questions, and quickly access the information you need.
- Regular email updates that provide information about new features and enhancements.
- Live demonstration sessions to review and update your knowledge in using the software.
- Online training materials, including knowledge base articles, that provide step-by-step guidance on how to use new features and functionality.
- A direct email and phone number to contact our helpful Customer Service representatives.
Support Coordinators need purpose-built Tools and resources to provide the best possible support.
At Support Coordination Software, we are committed to providing our users with the Tools and resources they need to succeed.
We understand the challenges that Support Coordinators face because we are Support Coordinators ourselves and have developed purpose-built tools and resources to assist you to deliver professional support coordination services.
If you’re looking for a Support Coordination Software solution that prioritises training and ongoing support, look no further than Support Coordination Software. Our training programs and Support Coordination tools are designed to help you succeed, and we are committed to supporting you every step of the way.
Contact us today to learn more about how we can support you to achieve the best outcomes for participants of the NDIS!